Privacy Policy

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PRIVACY POLICY

1. Introduction

Welcome to the website owned and operated by Planetprop Real Estate LLC (hereinafter referred to as “we”, “us”, “our”, or the “Company”). Planetprop Real Estate LLC is a company registered under the laws of the United Arab Emirates (UAE), having its registered office at 201 Aspin Commercial Tower, Sheikh Zayed Road, Dubai, UAE. Planetprop Real Estate LLC is solely owned and managed by Mohammed Shahnawaz Kazia, who serves as the Proprietor of the Company.

This website markets and promotes real estate projects developed by Sobha Realty LLC (“Sobha Realty”). Planetprop Real Estate LLC operates as an authorised channel partner of Sobha Realty and is duly licensed to use Sobha Realty’s name, brand, and project names for marketing and promotional purposes.

We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, store, share, and protect the personal information you voluntarily provide to us when you interact with our website through the “Contact Us” form.

By using our website or submitting your information through our Contact Us page, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit your personal information to us.

2. Data Controller

For the purposes of applicable data protection laws, the data controller responsible for your personal data is:

Planetprop Real Estate LLC
Proprietor: Mohammed Shahnawaz Kazia
Registered Office: 201 Aspin Commercial Tower, Sheikh Zayed Road, Dubai, UAE
Email: shaankaz@gmail.com

3. What Personal Data We Collect

We collect only the personal data that you voluntarily provide to us through the Contact Us form on our website. We do not collect any data automatically, and we do not use cookies, tracking technologies, or any other automated means of data collection on this website.

The personal data we collect is strictly limited to the following:

a) Full Name: Your first and last name as provided by you.
b) Email Address: Your personal or professional email address.
c) Contact Number: Your mobile or telephone number.

We do not collect any sensitive personal data such as financial information, identification documents, or health data. No other data is collected from visitors to this website.

4. How We Collect Your Personal Data

We collect your personal data solely through the Contact Us form on our website. This form is the only means through which we actively collect personal data from visitors. Submission of the form is entirely voluntary.

5. Google Ads

We use Google Ads to run paid advertising campaigns on Google’s platforms (including Google Search and the Google Display Network) to direct interested users to this website. The Google Ads account used for this purpose is owned and operated by Mohammed Shahnawaz Kazia in his capacity as Proprietor of Planetprop Real Estate LLC.

6. Purposes for Which We Use Your Personal Data

We use the personal data you provide strictly for the following purposes:

6.1 Responding to Your Enquiry. To contact you in response to your submission through the Contact Us form, and to address any questions or requests you have raised.

6.2 Sharing Information About Sobha Realty Projects. To provide you with detailed information about current and upcoming real estate projects developed by Sobha Realty, including project specifications, pricing, payment plans, and availability.

6.3 Sharing Information About Other Real Estate Projects. To inform you about other real estate projects and investment opportunities that Planetprop Real Estate LLC markets or promotes, which may be of interest to you based on your enquiry.

6.4 Follow-Up & Ongoing Assistance. To follow up with you via phone or email to assist with property-related queries, schedule site visits, arrange meetings, or provide additional information to support your decision-making.

6.5 Internal Records & Compliance. To maintain internal records of our communications with prospective customers for administrative and operational purposes.

We will not use your personal data for any purpose not listed above without first obtaining your explicit consent, unless required to do so by applicable law.

7. Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: You have voluntarily provided your personal data by submitting the Contact Us form, thereby consenting to us processing it for the purposes described in this Privacy Policy. You may withdraw your consent at any time by contacting us.
Legitimate Interests: We process your data to the extent necessary for our legitimate business interests as an authorised real estate channel partner, namely to facilitate property enquiries and promote real estate projects, provided such interests do not override your rights and interests.
Legal Compliance: We may process your personal data where required to do so by applicable UAE laws and regulations.

8. Disclosure of Your Personal Data

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

With Sobha Realty: As an authorised channel partner of Sobha Realty, we may share your contact information with Sobha Realty or its authorised representatives to enable them to assist you directly with your property enquiry.
With Service Providers: We may share your data with trusted third-party service providers (such as CRM platforms or communication tools) who assist us in operating our business. These providers are contractually bound to use your data only as directed by us and to maintain appropriate security standards.
Legal Obligations: We may disclose your data to government authorities, regulators, or law enforcement agencies if required by applicable law or a valid court order.

9. Data Retention

We retain your personal data for as long as is reasonably necessary to fulfil the purposes for which it was collected, or as required by applicable UAE law. This generally means we retain your data for the duration of our business relationship with you and for a reasonable period thereafter.

Once your data is no longer required, we will securely delete or anonymise it.

10. Your Rights

Subject to applicable laws, you may have the following rights in relation to your personal data:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure: You may request that we delete your personal data, subject to any legal obligations we may have to retain it.
Right to Object: You may object to our processing of your personal data for marketing or promotional purposes at any time.
Right to Withdraw Consent: You may withdraw your consent for us to process your personal data at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our Grievance Officer using the details in Section 11 below.

11. Grievance Redressal & Contact

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal data, please contact our designated Grievance Officer:

Mohammed Shahnawaz Kazia
Planetprop Real Estate LLC
201 Aspin Commercial Tower, Sheikh Zayed Road, Dubai, UAE
shaankaz@gmail.com

We will endeavour to acknowledge your query or grievance within 5 business days and resolve it within 30 business days, in accordance with applicable law.

12. Security of Your Personal Data

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Third-Party Links

Our website may contain links to third-party websites, including the website of Sobha Realty. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices or content of such websites.

14. Updates to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable laws, or for any other operational reason. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

Continued use of our website following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

Disclaimer: This website is owned and operated by Planetprop Real Estate LLC (Proprietor: Mohammed Shahnawaz Kazia), an authorised channel partner of Sobha Realty LLC. Planetprop Real Estate LLC is an independent entity registered under the laws of the UAE and is not a subsidiary or affiliate of Sobha Realty LLC. All Sobha Realty trademarks, project names, and brand assets are the property of Sobha Realty LLC and are used herein under authorisation. The Google Ads account used for advertising on this website is operated by Mohammed Shahnawaz Kazia in his capacity as Proprietor of Planetprop Real Estate LLC.

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